{"id":16378,"date":"2022-01-26T14:03:38","date_gmt":"2022-01-26T13:03:38","guid":{"rendered":"https:\/\/mark.ifdt.at\/knowledgebase\/faq\/"},"modified":"2026-04-15T11:31:18","modified_gmt":"2026-04-15T10:31:18","slug":"faq","status":"publish","type":"page","link":"https:\/\/savealife.at\/en\/knowledgebase\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kyvro2eh-a3a6aa7b64e7ff50bf11372cdc93605c\">\n.avia-section.av-kyvro2eh-a3a6aa7b64e7ff50bf11372cdc93605c{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/savealife.at\/wp-content\/uploads\/hd_knowledgebase.jpg);\nbackground-position:0% 0%;\nbackground-attachment:fixed;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-kyvro2eh-a3a6aa7b64e7ff50bf11372cdc93605c main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_one_full  avia-builder-el-first  avia-full-contain avia-bg-style-fixed av-minimum-height av-minimum-height-custom  container_wrap sidebar_right'  data-section-bg-repeat='contain' data-av_minimum_height_px='260'><div class='container av-section-cont-open' style='height:260px'><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-16378'><div class='entry-content-wrapper clearfix'><\/div><\/div><\/main><!-- close content main element --><\/div><\/div><div id='after_section_1'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-16378'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column av-18wv7am-b2003d60883c9ce58277bc34a3cdf1dc av_one_full  avia-builder-el-1  el_after_av_section  avia-builder-el-no-sibling  first flex_column_div '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kyvjndq9-53f3fe1fe26877a4f689c16f3257a9cc\">\n#top .av-special-heading.av-kyvjndq9-53f3fe1fe26877a4f689c16f3257a9cc{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-kyvjndq9-53f3fe1fe26877a4f689c16f3257a9cc .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-kyvjndq9-53f3fe1fe26877a4f689c16f3257a9cc .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-kyvjndq9-53f3fe1fe26877a4f689c16f3257a9cc av-special-heading-h1 blockquote modern-quote modern-centered  avia-builder-el-2  el_before_av_hr  avia-builder-el-first '><h1 class='av-special-heading-tag'  itemprop=\"headline\"  >Frequently Asked Questions<\/h1><div class='av-subheading av-subheading_below'><p>MARK Save A Life Knowledgebase<\/p>\n<\/div><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<div  class='hr av-u343gu-fe5bf1bb75462577722dc97913d7e75b hr-short  avia-builder-el-3  el_after_av_heading  el_before_av_toggle_container  hr-center'><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<div  class='togglecontainer av-kyw10367-61173ff132a63a4570ed9d82a246955f  avia-builder-el-4  el_after_av_hr  avia-builder-el-last  toggle_close_all' ><div class='taglist'><a href=\"#\" data-tag=\"{All}\" class=\"activeFilter\">All<\/a><span class='tag-seperator'>\/<\/span><a href=\"#\" data-tag=\"{Descenders}\" class=\"\">Descenders<\/a><span class='tag-seperator'>\/<\/span><a href=\"#\" data-tag=\"{Overalls}\" class=\"\">Overalls<\/a><span class='tag-seperator'>\/<\/span><a href=\"#\" data-tag=\"{Self-rescue system}\" class=\"\">Self-rescue system<\/a><span class='tag-seperator'>\/<\/span><\/div>\n<section class='av_toggle_section av-kyw14a4m-60128c9c180e5f4b8c3a5cd4278714d4'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Self-rescue system} \"  ><p data-fake-id='#toggle-id-1' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-1'>Are the components of the self-rescue system fire resistant?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-1' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>No, that&#8217;s not necessary. Rather, it is important to use the self-rescue system immediately, as soon as the escape route to the stairs appears to be no longer passable. Do not wait until the flames spread.<\/p>\n<p>If you have installed at least two anchor points in your home, you can always rappel on one side of the building, where no flames are visible.<\/p>\n<p>Short-term contact with flames (a few seconds) is usually not a problem.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-kyw14a4m-ac83e518e07f8228a10b3216671e3304'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Self-rescue system} \"  ><p data-fake-id='#toggle-id-2' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-2'>Is there a mandatory training required to use the self-rescue system?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-2' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>No, there are no rules for training. Nevertheless, we recommend that you try the self-rescue system at least once (ideally once a year) after installing the attachment points under the supervision of an experienced person. So that you are prepared for the emergency.<\/p>\n<p>Contact us if you would like to do an introductory training!<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-kyw14a4m-bcf118e788cb3b26ca10bdc747ba9bb8'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Self-rescue system} \"  ><p data-fake-id='#toggle-id-3' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-3'>Does every person need to have his or her own MARK Grizzly rescue overall?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-3' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>No, two overalls are enough to abseil people alternately &#8211; we call this shuttle service. When the first person reaches the ground safely, she gets out of the overall and has it hooked to the rope. During the abseiling process of the second person the first overall is pulled up and is there for the next person available.<\/p>\n<p>Of course, you can speed up the self-rescue slightly if everyone has an overall (for example, for each family member). We also recommend this if there is a risk that the overalls might get caught on the cladding when pulling up.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-kyw14a4m-57a3a807ddb024e564906921bc581102'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Self-rescue system} \"  ><p data-fake-id='#toggle-id-4' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-4'>Can I install the anchor points on my own?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-4' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>We recommend having the installation carried out by an experienced craftsman.<\/p>\n<p>In the scope of delivery of the MARK Gekko you will find a manual with detailed information for mounting in various substructures, if you are experienced.<\/p>\n<p>In any case, a mounting protocol must be created for each anchor point. Contact us for more information or templates for the assembly protocol.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-kyw14a4m-22c3044e92eab11885982d2da51de6e6'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Self-rescue system} \"  ><p data-fake-id='#toggle-id-5' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-5'>Where do I hook the rescue device in my flat?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-5' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Our MARK Gekko has been developed as an anchor point for the self-rescue system. Generally you can use all attachment points that have been certified and correctly installed in accordance with EN 795. Still our MARK Gekko is characterized by particularly secure anchoring in a wide variety of surfaces, flat design and easy review.<\/p>\n<p>We recommend installing at least two MARK Gekko attachment points at two different locations in your home, e.g. on the balcony and on the opposite window.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-mnzwqojp-b786128a5d8f29304f465f695e30769d'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-6' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-6'>Do I have to check the descender and rescue devices at regular intervals?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-6' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><div id=\"after_section_1\" class=\"main_color av_default_container_wrap container_wrap fullsize\">\n<div class=\"container av-section-cont-open\">\n<div class=\"template-page content av-content-full alpha units\">\n<div class=\"post-entry post-entry-type-page post-entry-16378\">\n<div class=\"entry-content-wrapper clearfix\">\n<div class=\"flex_column av-18wv7am-b2003d60883c9ce58277bc34a3cdf1dc av_one_full avia-builder-el-1 el_after_av_section avia-builder-el-no-sibling first flex_column_div \">\n<div class=\"togglecontainer av-kyw10367-b0909fe517d3f80e980499e98918b014 avia-builder-el-4 el_after_av_hr avia-builder-el-last toggle_close_all enable_toggles\">\n<section class=\"av_toggle_section av-kyw14o8w-bcfc7b530ee67e93ae537a26a9226cb8\">\n<div class=\"single_toggle\" role=\"tablist\" data-tags=\"{All} {Descenders} \">\n<div id=\"toggle-id-7\" class=\"toggle_wrap active_tc\">\n<div class=\"toggle_content invers-color \">\n<p>Like any PPE, our descenders must be inspected once a year or after a certain number of abseiling meters. The latter can be found in the instructions for use. Experience has shown that the maximum abseiling is never reached \u2013 it is previously the annual test striking.<\/p>\n<p>The test must be carried out by an authorized dealer or directly by MARK Save A Life.<\/p>\n<p>If the descender is only needed emergency equipment and is not used otherwise, we recommend sealing it in a MARK VAcuum. This will save you the annual inspection for a period of 10 years. All you need to do is check the integrity of the vacuum bag annualy.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"av_toggle_section av-kyw14o8w-ff841dd0a0db66cd0a2e3ec2c0f34cbc\">\n<div class=\"single_toggle\" role=\"tablist\" data-tags=\"{All} {Descenders} \">\n<div id=\"toggle-id-8\" class=\"toggle_wrap\">\n<div class=\"toggle_content invers-color \"><\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"av_toggle_section av-kyw14o8w-bb0bf01e7450fdb0d11a823ee6688479\">\n<div class=\"single_toggle\" role=\"tablist\" data-tags=\"{All} {Descenders} \">\n<div id=\"toggle-id-9\" class=\"toggle_wrap\">\n<div class=\"toggle_content invers-color \"><\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"av_toggle_section av-kyw14o8w-d6f74db65c2fcf6b0a235beaa02714d5\">\n<div class=\"single_toggle\" role=\"tablist\" data-tags=\"{All} {Descenders} \">\n<div id=\"toggle-id-10\" class=\"toggle_wrap\">\n<div class=\"toggle_content invers-color \"><\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"av_toggle_section av-kyw14yli-081a31f08c89bed90ff537784a2a0fe1\">\n<div class=\"single_toggle\" role=\"tablist\" data-tags=\"{All} {Overalls} \">\n<div id=\"toggle-id-11\" class=\"toggle_wrap\">\n<div class=\"toggle_content invers-color \"><\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"av_toggle_section av-kyw157zv-d899dbed60e1e09553579598a445b661\">\n<div class=\"single_toggle\" role=\"tablist\" data-tags=\"{All} {DSPA fire protection} \">\n<div id=\"toggle-id-12\" class=\"toggle_wrap\">\n<div class=\"toggle_content invers-color \"><\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<footer id=\"socket\" class=\"container_wrap socket_color\" role=\"contentinfo\">\n<div class=\"container\"><\/div>\n<\/footer>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-kyw14o8w-ff841dd0a0db66cd0a2e3ec2c0f34cbc'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Descenders} \"  ><p data-fake-id='#toggle-id-7' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-7'>Can I use every rope?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-7' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>For safety reasons, we deliver descenders only with the rope already inserted. No other types of rope can be used, except those tested and approved by MARK Save A Life.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-kyw14o8w-bb0bf01e7450fdb0d11a823ee6688479'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Descenders} \"  ><p data-fake-id='#toggle-id-8' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-8'>Can I also get a device without a rope?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-8' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>No. The insertion of the rope requires special expertise and is safety relevant. Therefore, we deliver descenders only with ready inserted rope.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-kyw14o8w-d6f74db65c2fcf6b0a235beaa02714d5'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Descenders} \"  ><p data-fake-id='#toggle-id-9' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-9'>How long is the rope on the MARK Save A Life descender devices?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-9' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>We sew the rope ends to your desired rope length. These can be ordered on whole meters. Each descender will be delivered with ready-built in rope.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-kyw14yli-081a31f08c89bed90ff537784a2a0fe1'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Overalls} \"  ><p data-fake-id='#toggle-id-10' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-10'>Are the MARK Grizzly overalls available in different sizes?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-10' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Yes, we offer different sizes.<\/p>\n<p>With the MARK Grizzly you may prefer to take a large size that will fit even the tallest person who will use the rescue system.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><\/p><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":15602,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16378","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/savealife.at\/en\/wp-json\/wp\/v2\/pages\/16378","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/savealife.at\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/savealife.at\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/savealife.at\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/savealife.at\/en\/wp-json\/wp\/v2\/comments?post=16378"}],"version-history":[{"count":7,"href":"https:\/\/savealife.at\/en\/wp-json\/wp\/v2\/pages\/16378\/revisions"}],"predecessor-version":[{"id":18294,"href":"https:\/\/savealife.at\/en\/wp-json\/wp\/v2\/pages\/16378\/revisions\/18294"}],"up":[{"embeddable":true,"href":"https:\/\/savealife.at\/en\/wp-json\/wp\/v2\/pages\/15602"}],"wp:attachment":[{"href":"https:\/\/savealife.at\/en\/wp-json\/wp\/v2\/media?parent=16378"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}